Privacy Policy son55 – Your Data Protection

Welcome to the son55 Privacy Policy. This document forms part of the agreement between you and son55, describing how we handle your personal data with full integrity and responsibility. We understand that your trust is our most valuable asset, and we will never abuse it. Please read this policy carefully as it outlines your rights and how we protect your privacy at every step.

Son55 collects several categories of personal data from you to ensure a smooth, secure, and trustworthy gaming experience. The following are the types of information we collect:

Son55 collects your personal data through several different channels throughout your interactions with our platform:

• Account Registration: Information you provide directly when opening a new account, including name, email, phone number and password.
• KYC Verification: Identity documents you upload for the identity verification process, including MyKad or passport.
• Financial Transactions: Information provided during deposits or withdrawals via FPX, Maybank, CIMB, Public Bank, Touch 'n Go eWallet or GrabPay.
• Platform Usage: Data automatically generated when you use the platform, including game records and login history.
• Support Communications: Information you share when contacting our customer support team via live chat or email.
• Cookies & Similar Technologies: Data automatically collected via cookies, web beacons, and other tracking technologies when you browse our website.

All data collection is carried out transparently and with your knowledge. We do not use any hidden or deceptive means to obtain your personal information.

Son55 uses your personal data solely for legitimate and stated purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying and securely maintaining your member account on the son55 platform.
• Transaction Processing: Processing deposits and withdrawals accurately and swiftly through secure payment channels.
• Legal Compliance: Complying with Malaysian legal requirements including PDPA 2010, anti-money laundering (AML) regulations and KYC requirements.
• Platform Security: Detecting and preventing fraud, unauthorised access and illegal activities on the platform.
• Service Communications: Sending important notifications related to your account, transactions, security updates and policy changes.
• Experience Enhancement: Analysing usage patterns to improve platform design, speed and overall user experience.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance.
• Marketing (with consent): Sending you promotional information and exclusive offers only if you have consented to receive them.

Son55 takes the confidentiality of your data extremely seriously. We does not sell or rent your personal data to any third party for commercial purposes. However, under certain circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Required financial data is shared with payment processors such as FPX, local banks, and eWallet providers solely for the purpose of processing your transactions.
• Technology Service Providers: Hosting, cybersecurity and technical infrastructure providers supporting the operations of the son55 platform, subject to strict confidentiality agreements.
• Legal Authority: When required by a court, law enforcement agency, or Malaysian regulatory body, we will disclose the necessary information in accordance with valid legal procedures.
• Game Service Providers: Minimal technical information required by third-party game providers to ensure proper game functionality within the son55 platform.

In all of the above data-sharing cases, son55 ensures that the receiving party is bound by confidentiality obligations equivalent to our own data protection standards.

Your data security is the absolute priority of son55. We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure:

• Data Encryption: All data transmitted through the son55 platform is protected with 256-bit SSL/TLS encryption. Data stored in our databases is also encrypted using industry-standard encryption algorithms.
• Access Control: Access to members' personal data is restricted to staff who require it to perform their duties, enforced through a role-based access control (RBAC) system.
• 24/7 Monitoring: Our security systems are monitored around the clock to detect any unusual activity or intrusion attempts.
• Regular Backups: Your data is regularly backed up to a separate secure location to ensure information recovery in the event of a system failure.
• Retention Period: We retain your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law, generally not exceeding 7 years after account closure.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the son55 Privacy Policy, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: You may withdraw consent to data processing at any time, particularly for marketing purposes.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes, including direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform if needed.

To exercise any of the above rights, contact the son55 customer support team via live chat or email. Your request will be processed within 14 working days. We may require identity verification before processing any data-related requests to ensure the security of your account.

Son55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language, display theme and gaming preferences so you do not need to reset them every time you log in.
• Analytics Cookies: Helping us understand how members use the platform — most visited pages, session duration and navigation patterns — for improvement purposes.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality or user experience of the son55 platform.

The son55 platform may contain links to third-party websites or services, including game providers and payment providers. The son55 Privacy Policy applies only to the son55 platform itself.

Son55 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of each website you visit separately. Your safety and privacy on third-party websites are governed by their own controls and policies, not son55.

Son55 is a gaming platform exclusively for adults aged 18 years and above only. We do not intentionally collect, store, or process personal data from individuals under the age of 18.

If we find that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe your child has registered on our platform, please contact our support team immediately.

Son55 employs a strict age verification process during registration, including KYC verification, to ensure all members meet the minimum age requirement.

Son55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or improvements to our services.

Any significant changes will be communicated to you via:

• In-platform notification on son55 the next time you log in.
• Notification emails sent to your registered email address.
• Update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy page periodically. Your continued use of the son55 platform after any changes take effect constitutes your acceptance of and agreement to the amended Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the son55 platform.
• Response Time: We are committed to responding to all privacy-related enquiries within 3 working days.

For official complaints related to personal data protection in Malaysia, you may also contact Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital Malaysia.